Background Checks & Investigation Support
Getting to Know You
HireSafe uses a consultative approach to implementation and will work as your partner at every point in the process to ensure that your transition to our services runs smoothly. Led by a seasoned implementation manager, our client services team works to understand the big picture as well as the specific screening, training and support needs of your organization.
Getting You Up To Speed Quickly
Web-based training sessions, comprehensive documentation and interactive e-learning tools are available. Training content includes how to set up new users, manage passwords, order reports, check report status, read reports and produce documents.
Our sophisticated training capabilities enable our customers to seamlessly and quickly launch services on a national and international basis throughout their organizations. Users are typically trained and using the system within hours.
Providing Unparalleled Customer Service
Upon implementation, you will be assigned a dedicated customer service team within HireSafe Organization. The customer service team will be available to manage technical, set-up and ongoing service requirements. Our believe that our clients' satisfaction is extremely important.
As a client, you expect and deserve superior service. We provide the personalized and professional support you need to be successful. When you have a question, our dedicated service professionals quickly respond with the information you need. And, you get your support directly from us, the industry leaders for screening solutions. No third-party or outsourced support services here. Just the support you need — when you need it
Available When You Need Us Most
Other customer service offerings include a toll free customer service number, e-mail ticket submission and live chat, which is monitored by our customer service team during regular business hours. You depend on trust, and we stand by our commitment to make your business a safe, secure and better place to work.
Call us at: 888-792-4473 or 916-226-2550
HireSafe is proud to be a Founding Member of the first trade association for our industry; The National Association of Professional Background Screeners (NAPBS).
Read our commitment to integrity and professionalism that members of this association abide by.
For your protection, HireSafe is a licensed California Private Investigative Agency.
We are active in our community Chamber of Commerce and we are Rated A+ by the Better Business Bureau.
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