Background Check Report Dispute
Background Screening Candidates Information
- The employer who requested the report cannot change the report information.
- Information in your report comes directly from public records.
- If the public record is incorrect, we cannot change this, and you will need to contact the public agency.
If you wish to dispute the report or have other questions for us, please review the information below and follow the necessary steps!
Candidate information for background check reports
To perform an employment background check report, we obtain information from public records. If you believe that the public record is incorrect, you will need to contact the public agency to seek a correction, since we cannot correct this for you.
If you believe that our background check report incorrectly states what the public records show or that our report incorrectly states anything other than a public record, you can have us re-investigate our report by filling out and returning our Dispute Resolution form below or by contacting our Consumer Relations Department by telephone at (888) 252-5561 or by fax at (916) 226-2552.
Our mailing address is:
14670 Cantova Way, Suite 242
Rancho Murieta, CA 95683
Alternately, you may wish to contact Equifax by email at: TWNResellerDispute@equifax.com
We do not make decisions for anyone; we only report our findings that agree with compliance laws. For example, we will not make hiring decisions for our clients. You will need to contact the person who used the report if you believe that a report we provided is correct but disagree with the hiring decision being made based on it.
Required steps for submitting a report dispute
Before submitting a dispute, you should review a current copy of your HireSafe report (less than 60 days old) containing the information that you would like to dispute.
So that HireSafe can process your request promptly, please gather all pertinent information regarding your dispute before submission. This helps ensure that you are disputing information currently maintained by HireSafe. If you do not have a current copy of the report, please complete the report request form available for download at the bottom of the page or by contacting our Consumer Relations team at (888) 252-5561.
HireSafe will provide the results of the reinvestigation to the current address you provided via US Mail or online if available. According to the FCRA, the dispute reinvestigation process may take up to 30 days from the date HireSafe receives your completed Dispute Resolution form. If you have any questions regarding this form or process, contact our Consumer Relations Department at (888) 252-5561. If HireSafe determines additional information is needed to process your dispute, HireSafe will attempt to contact you using the contact information that you provide.
To quickly process your request, please review all the instructions below, provide all the information requested, and then submit this form to HireSafe. You should also review the document A Summary of Your Rights Under the Fair Credit Reporting Act, which will further explain your rights.